A change of registration can be used to transfer a race number from one person to another. This service an only be performed by the person that made the entry, and is offered so that a person entered for the race but unable to take part, can assign their race number to someone else.
Why can't I assign my race number to another runner without a change of registration?
It is VERY IMPORTANT that the race number is in the name of the person who will be running:
- If any assistance is required during the race, the insurance will not cover a runner unless the race number is in their name.
- If any entrant is found to be running with a race number not in their name, they will be automatically disqualified.
You can make a change of registration from 1 September up to the day before the race.
From 20 September, NO modification can be made to the data of the race bag (bib color, t-shirt size and pick-up location) since It begins to be prepared.
This means that the new runner will have the same race number color, name written on the race number, t-shirt size, and race bag collection location chosen by the original runner, and no changes can be made.
How do I make a change of registration?
If you made your entry in person, you can change your entry by accessing the section “Manage your entries” as "BUYER" using the email address and password you indicated in the "buyer" section when making the entry..
If the entry was made by someone else, you will need to ask that person to make the change of registration for your entry in the section “Manage your entries”.
Instructions to make the change of registration:
- Go to the Manage your entries section (As a buyer).
- Go to the option “Change the registration” and enter the e-mail address of the person with whom you wish to make the change.
- The system will send an e-mail to the new person with a link to make the change of the name.
- The new person completes the registration process with their details and makes the payment.
- An email will arrive to the person registered in origin and to the new person with the confirmation of the change of the name.
- The link for the change of registration has an expiry date of 3 days, if the new person doesn’t complete the registration within these 3 days, the change of registration will be cancelled, and the buyer will be able to change name to another person.
- Once the change of registration has been completed, the buyer will see his/her registration cancelled in the My Registrations section.
- We will refund the registration fee minus a €5 as administration fee within a maximum period of 2 months.
- In the case of changes of name in the registration of Solidarity bib numbers, the new person will pay 55€ once finished the registration process. We will make the refund of the amount of the registration fee minus a 5€ administration fee to the first buyer, but never the amount of the donation, which will be donated to the chosen foundation.
- In the case of changes of name in the registration of Joma Promotion, the new person will not have to pay anything upon completing the registration process. The first buyer won't be refunded (as it is a free registration).
- Changes made after 20 September will not be able to make changes to the race bag (race bib colour, t-shirt size, pick-up place and name on the race bib).
This means that the new runner will have the same race number color, name written on the race number, t-shirt size, and race bag collection location chosen by the original runner, and no changes can be made. - If any suspicious activity is detected, the registration will be deleted without the possibility of recovering any amount.
